Terms & Conditions
Introduction
This website is operated by BIEL Bride Ltd. All orders and purchases made through this website are subject to the Terms and Conditions outlined below. Please read them carefully. By using bielbride.com (“this Website”), you agree to be bound by the terms of use outlined below and also to the provisions of our Privacy Policy. These Terms and Conditions are subject to change at the discretion of BIEL Bride.
Privacy Policy
By using this Website, you consent to the processing of information as described in our Privacy Policy and warrant that all data provided by you is accurate.
BIEL Bride is committed to ensuring the confidentiality and privacy of our customers’ personal information. Our privacy terms comply with the Data Protection Act 2018, UK-GDPR.
We acknowledge that providing personal information is an act of trust and we take this very seriously. We will only use and disclose your personal information for the primary purposes of our business as a retailer when you have given consent to do so.
Order Acceptance
Your electronic receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. BIEL Bride reserves the right to decline your order for any reason after the order receipt has been sent. BIEL Bride will be in contact with the details you have provided if your order is unable to be filled.
Payment & Ordering
We offer the following payment options: Visa, MasterCard and American Express. Payment will be debited upon completion of order through our secure payment gateway. All payments are charged in Sterling Pound.
All payments must be received in full prior to dispatch. If your payment is not received or if your payment is declined by your bank or by your credit card issuer, we cannot guarantee that we will hold the product for you despite the placement of your order.
Prices of products
Prices are current at time of display but are subject to change without notice.
Returns & Exchanges
BIEL Bride does not offer any refund or exchange on any gown as they are made to order.
We take exceptional pride in the quality of our services and products. Should you receive a faulty or damaged product please email us with images and a detailed description of the fault. From here we will assess whether an exchange or refund will be issued.
Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. Return postage costs are the customer’s responsibility.
Change of mind
As our gowns and accessories are made to order, we do not offer any refund or exchange for change of mind.
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